Don’t Listen to ‘Yes’
A while ago, Wired published an article on questioning authority, especially when it comes to having a handle on local knowledge. Now we have a book that suggests ways to elicit that kind of local knowledge to make better decisions:
"In his new book, Why Great Leaders Don't Take Yes for an Answer: Managing for Conflict and Consensus (Wharton School Publishing), Roberto describes the toll on organizations when leaders fail to create an atmosphere that invites dissent. He then outlines concrete steps that managers at all levels can take to spark positive conflict and make sure that all views get a fair hearing, and he outlines as well a fair and open process for making more effective decisions."
Permalink | Tuesday, July 26, 2005
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