Donald Norman on Mental Models
Human Oriented Technologies (HOT) interviews Donald Norman on mental models -- "how people take their understanding of something to simulate what would happen in a novel situation". So, the important point here is that the situation has to be novel -- mental models are of little use when situations are routine. Guess, its the job of cognitive task analysis to uncover these mental models in novel situations.Add tag Permalink | Wednesday, April 07, 2004
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