DM Review: The Intelligence in E-Mail: Are You Ready to Listen?
DM Review: The Intelligence in E-Mail: Are You Ready to Listen?Many organizations are already using business intelligence (BI) to extract insight from e-mail; while most such applications are rudimentary, organizations are just beginning to realize its importance, particularly when they discern the vast amounts of tacit knowledge resident in e-mail dialog.
Permalink | Monday, September 09, 2002
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