Corporate Usability Maturity: Stages 5-8
Jakob Nielsen on his stages of corporate usability. He also advises against the prospect of leapfrogging the stages:
"If your company is currently at a lower maturity level, it might be tempting to try to bootstrap the situation and move directly to one of the higher levels, asking everybody to do everything that's recommended in the full user-centered design process. If you do this, you're doomed. Too many simultaneous changes to an organism will give it a fever. People can't cope with the later stages’ concepts and requirements without time to adjust to the less drastic changes introduced at the earlier stages. A good metaphor is emerging from a deep dive: You can't go directly to the surface without getting the bends."
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