Cooper Interaction Design: Whole lotta
Cooper Interaction Design: Whole lotta thwarting going onWhen building a content-management system, it's essential that it not only look good on paper, but that it avoids institutionalizing any dysfunctional dynamics in the organization as well. The best way to do that is to model the system ahead of time with organizational and individual personas, whose goals will determine the shape of the system. Only in this way can we stop thwarting one another.
personas, interaction Add tag Permalink | Thursday, November 15, 2001
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