Content management: design for rule, not exception
Sound advice from Gerry McGovern: "People move around your website as if were driving down a motorway. If you want to communicate with them you need to be very clear and concise. That means making difficult choices. That means designing for the rule, not the exception. Give the exception an email address or phone number where they can make their special request."Permalink | Monday, May 24, 2004
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