CIO: Underwriting Knowledge
CIO: Underwriting KnowledgeWhen insurance giant CNA had to consolidate and share what its employees knew, it turned to the Net-and knowledge networks...
Comment: CNA uses the same Q&A exchange model to share know-how, but what's interesting in this case study is the way CNA used storytelling to spread the word around and get employee buy-in. A classic Steve Denning case.
Permalink | Monday, September 02, 2002
Page 1 of 1 pages