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CIO: Underwriting Knowledge

CIO: Underwriting Knowledge
When insurance giant CNA had to consolidate and share what its employees knew, it turned to the Net-and knowledge networks...
Comment: CNA uses the same Q&A exchange model to share know-how, but what's interesting in this case study is the way CNA used storytelling to spread the word around and get employee buy-in. A classic Steve Denning case.

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