CIO: Thanks for the Memories
CIO: Thanks for the MemoriesPerhaps the most insidious side of the layoff epidemic is the intellectual capital that is walking out the door. CIO's case study examines how Northrop Grumman conducted a knowledge "audit," polling nearly 5,000 employees with a 97-question survey to determine their knowledge needs, sharing practices and prejudices. The results confirmed that employees were eager to share their knowledge in an automated system, but that challenges, such as integrating the systems across lines of business, remained. Knowledge management expert Tom Davenport critiques Northrop's efforts and plans, which he says are mostly sound, and predicts that we'll see more such projects motivated by the loss of intellectual assets. But Davenport challenges the willingness of employees to participate in systems intended to minimize the impact of their own eventual layoff.
Permalink | Friday, September 14, 2001
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