Callcenter Magazine: The Power Of KMCallcenter Magazine: The Power Of KM
Knowledge management software can be just as useful to agents working at your call center as it can be to customers visiting your company's Web site. By creating a knowledge base for agents to help them answer customers' questions, you can increase their efficiency and job satisfaction. If you're still wondering whether or not your call center needs knowledge management software, take a look at the following five success stories.
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