Building the business case for a knowledge initiative
IBM Global Services offers a framework to build a KM business case: "In this paper, we provide a framework for measuring and justifying knowledge-related projects. Real world examples from the literature and our interviews, as well as a case study from Intel Corporation, are used to illustrate the framework. Further, we highlight effective practices for each step in our approach to building a KM business case."Permalink | Wednesday, March 31, 2004
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