Brenda Dervin: CHAOS, ORDER, AND SENSE-MAKING:
Brenda Dervin: Chaos, Order, and Sense-making: A Proposed Theory of Information DesignThis paper, which is almost a decade old (1995), provides a good background for understanding Information Design as it is being defined today---"It is the premise of this chapter that to assume somehow that information design is a new practice can only deter us from facing head-on some alternative conceptualizations of what that activity could be about. In the succeeding sections of this chapter, I will first present a brief history of our treatments of the concept "information" discussing the implications of each for a practice called information design. Based on this discussion, I will extract a list of guiding principles important for any theory of the practice of information design. I will then present an exemplar theory, methodology, and practice called Sense- Making which embodies these principles. Finally, I will conclude with illustrations of the application of the approach to practical situations."
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