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Boxes and Arrows: Consolidated Assessment:

Boxes and Arrows: Consolidated Assessment
A user-research approach which integrates our best tools into a single session... This approach works best with sites that involve goal-driven users who come to a site with a purpose. They have an idea of what they are looking for, so it is an example of known item or known task based site usage. That includes sites built around scenarios and activities rather than simple document retrieval (for which pure card sorting is well suited). And to achieve these pre-specified goals, the user has to complete some specific tasks that are more involved than simple document retrieval. We're not talking about finding articles, but going through a set of steps to complete a task.

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