BetterManagement.com: Identifying and Transferring Internal
BetterManagement.com: Identifying and Transferring Internal Best Practices, Part 1 Executives have long been frustrated by their inability to identify or transfer outstanding practices from one location or function to another. They know some facilities have superior practices and processes--and the results to prove it--yet executives continue to see operating units reinventing or ignoring solutions and repeating mistakes. In one well-known example, General Motors entered into a joint venture with Toyota at the NUMMI assembly plant in Fremont, California, to learn its approaches and transfer them to other locations in GM. Despite leading hundreds of "study missions" of GM managers and union members through the NUMMI plant, practices didn't transfer to any great extent. GM had to create a completely new division, Saturn, to begin to capitalize on the new forms of work and labor relations created at NUMMI and elsewhere.Permalink | Saturday, September 22, 2001
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