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Barriers to Intranet Use from Forrester

Bill Ives has summarized a Forrester report on “What’s Holding Back Your Intranet?”. The findings are not surprising.

“They found that 93% of employee respondents said they use an intranet or company portal (Forrester uses the terms interchangeably) at least weekly, and more than half reported daily use. However, they found that these intranets were mostly accessed for basic functions such as company directory, benefits information, and payroll. Access to collaborative tools, what some might called an enterprise 2.0 capability was ranked fourteenth.”

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