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October 2009
The PEP Talks videos
Attending Devlearn 09 and KM World 09
Why Are Web Sites So Confusing?
The Myth of Usability Testing
The essence of qualitative research: “verstehen”
Libraries and Readers Wade Into Digital Lending
Google Wave’s Best Use Cases
7 principles for decentralized publishing
Barriers to Intranet Use from Forrester
A Look Behind The Curtain At YouTube’s User Experience Research
HBR: The Simplest Way to Reboot Your Brain