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7 Strategies for implementing corporate wikis

Industry Week reports on a study by the Society for Information Management's Advanced Practices Council (APC) on implementing corporate wikis. Here are the recommendations:

  1. Integrate the wiki as one of several important tools in an organization's IT collaboration architecture.
  2. Understand the wiki "rules of conduct" and ensure they are monitored and enforced.
  3. Optimize the use of wikis for collaborative knowledge creation across geographically dispersed employees, and for crossing divisional or functional boundaries, in order to gain insights from people not previously connected.
  4. Assign a champion to each wiki and have that champion observe contributions that people make to the wiki; the champion will help foster employees who adopt the important "shaper" role within the wiki.
  5. Recognize that the most difficult barrier to cross in sustaining a wiki is convincing people to edit others' work; organizations should ask their champion and managers to help with this.
  6. Recognize that a significant value of wikis comes from embedding small software programs into the wiki that structure repetitive behavior. Some include organizing meeting minutes, rolling up project status or scheduling meetings. Ask wiki participants to keep watching for repetitive activity to evolve and enhance wiki technology.
  7. Understand wikis are best used in work cultures that encourage collaboration. Without an appropriate fit with the workplace culture, wiki technology will be of limited value in sharing knowledge, ideas and practices.

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